Do you have questions about our tours?

We’ve compiled and answered some of our guests’ most popular questions. Here you’ll find everything you need to know – from how to book to whether tips are required.

Before I book

 How do I get updated information on your tours?

We are constantly updating our website with new tours, so check back often for new information. If you’d like a hardcopy of our upcoming tours, please stop by our office or call and we will mail a complete list to you.

 

How do I book my trip?

Trips may be booked in person, over the phone or online through our website. Stagecoach Tours accepts Visa, Mastercard, Debit, Cash and Cheques received more than 10 business days prior to departure.

 

How far in advance should I book?

 Reservations are recommended to be made at least 30 days prior to trip departure date to ensure there are available spots. We will accept passengers up to 1 week prior to departure date, if seats and lodging are available.

 

What does double, triple and quad occupancy mean? Do you allow single travelers?

All trips are priced based on double occupancy (2 people per room). Some tours offer discounted pricing for triple occupancy (3 people per room) and quad occupancy (4 people per room)

If you prefer the privacy of your own room, you can opt for our single supplement. Additional costs will apply to single travelers.

 

How many people will be on my trip?

You’ll find an average of 30 to 35 guests on most tours. Maximum number of guest per tour is 54.

 

Can I get a refund if I am unable to go on my trip?

Stagecoach Tours understands that medical and family emergencies happen. In these cases we will issue a refund, however a $25 administration fee will apply to all refunds that have been paid and processed via Debit, Visa or Mastercard.

“No shows” will not be refunded.

 

What is a Tour Hostess?

Our Tour Hostess’ come from a variety of backgrounds, but they all share a passion for travel. These experienced professionals will be on board each tour to answer any of your questions – and to offer a unique perspective on each destination.

 

Before I go

Will we receive our tickets in the mail?

To avoid lost or damaged tickets, Stagecoach Tours will hand out all tickets on the tour, prior to each event.

 

Where do I get picked up?

Pickup points vary by tour. All pickup locations and enroute pickup points can be found listed in your itinerary.

 

Will I have free time on my trip?

Each itinerary offers the perfect balance of downtime and discoveries. Free time will be outlined on your itinerary. Some tours have optional trips, you can take these in if you wish, however they are not mandatory.

 

What are the coaches like?

We pride ourselves on having the well maintained, fully air-conditioned coaches – all with reclining seats and on-board restrooms. Our coaches have panoramic windows, so that you can take in the scenery from the comfort of your seat. We have televisions equipped with dvd players to help pass the time. We also have on board WiFi (Canada only).

 

Do I need travel insurance?

We strongly recommend that all guests have a travel insurance policy designed exclusively to ensure your protection in the event that an unforeseen medical incident occurs on your trip. Stagecoach Tours does not offer travel insurance.

 

Will I need a passport?

Passports are needed when travelling outside of Canada. Your passport should be valid for at least six months beyond the conclusion of your trip.

 

How much luggage can I bring?

You can bring one suitcase per person with a weight not exceeding 23kg (50 lbs) due to the limited space on the coach. You can also bring one piece of carry-on luggage, provided it is small enough to take on the motor coach.

 

Can I bring a wheelchair on my trip?

Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.

 

On the Road

Is there seat rotation on the coach?

Yes, your Tour Hostess will implement a seat rotation system on most trips, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you’ll have a better opportunity to get to know your fellow travelers.

Seat requests will be considered for medical purposes only. Requests will be granted on a first come first served basis. If you require a seat close to the front of the motor coach, we do advise booking early.

 

What if I arrive late or miss a departure point?

If you are not back at the bus at the scheduled departure time, we will make an effort to contact you. However if you cannot be reached, the bus will depart without you and you will be responsible for arranging your own transportation.

 

What can I bring back Duty Free from the USA?

After a stay of 24 hours or more (but less than 48 hours) in the United States, a Canadian citizen or resident may return to Canada with:

  • CND $200.00 worth of goods, tax and duty free, per person
  • Any purchases of alcohol or tobacco may be subject to duties and taxes

 

After a stay of over 48 hours or more in the United States, a Canadian citizen or resident may return to Canada with:

  • CND $800.00 worth of goods, tax and duty free, per person
  • Purchases may include 1.14 litres (40 ounces) of liquor or 1 case of beer (24x355ml cans/bottles) or 1.5 litres of wine plus 200 cigarettes (1 carton), 50 cigars or cigarillos, 200 tobacco sticks, or 200 grams of manufactured tobacco.

What about driver and hostess gratuities?

Gratuities are not mandatory, however they are appreciated by the staff. If you feel that your driver or hostess has done an outstanding job, please tip accordingly.

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